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At Rx Team Home Health Care LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, or SMS program. Please read it carefully.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: Name, address, phone number, email, date of birth, and health-related details you provide when requesting services or contacting us.
    • Payment Information: Billing details for service payments.
    • Usage Data: Information about how you use our website or SMS services, such as IP address, browser type, or interaction history.
    • SMS Data: Your phone number and consent status if you opt into our SMS program.

  2. How We Use Your Information

    We use your information to:

    • Provide and manage home health care services.
    • Process payments and communicate with you.
    • Send SMS updates, appointment reminders, or promotions (if opted in).
    • Improve our services and website functionality.
    • Comply with legal obligations, such as HIPAA regulations for health information.

    No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  3. How We Share Your Information

    We do not sell or rent your personal information. We may share it only:

    • With employees or contractors who need it to perform their duties.
    • With third-party service providers (e.g., payment processors, SMS platforms) bound by confidentiality agreements.
    • As required by law or to protect our rights, safety, or property.

  4. SMS Disclaimer

    By opting into our SMS program, you agree to receive text messages from Rx Team Home Health Care LLC, including updates, reminders, and promotional offers.

    • Opt-In: Text [keyword, e.g., “CARE”] to [short code, e.g., 12345] or provide consent via our website or in person.
    • Costs: Message and data rates may apply per your mobile carrier’s plan.
    • Opt-Out: Reply “STOP” to any message to unsubscribe. You may receive a final confirmation text.
    • Frequency: Message frequency varies based on your engagement.
    • Help: Reply “HELP” or call [insert phone number] for assistance.
    • Privacy: Your phone number will be used only for this program and not shared, except as required by law. We may modify or discontinue the SMS program at any time with notice. No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  5. Data Security

    We use reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

  6. Your Rights

    You may:

    • Request access to or correction of your personal information.
    • Opt out of SMS or marketing communications at any time.
    • Contact us to update or delete your data, subject to legal retention requirements.

  7. Third-Party Links

    Our website may contain links to external sites. We are not responsible for their privacy practices or content.

  8. Children’s Privacy

    Our services are not intended for individuals under 18 without guardian consent. We do not knowingly collect data from minors without authorization.

  9. Changes to This Policy

    We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates may be communicated directly. Your continued use of our services after changes indicates your acceptance.

  10. Contact Us

    For questions, requests, or concerns about your privacy or SMS program, please reach out:

    11. “No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

    For more information please refer to: https://help.nextiva.com/s/article/10DLC-SMS-Verification-Information

Thank you for trusting Rx Team Home Health Care LLC with your care and information.

Last Updated: March 27, 2025